Build loyalty with ORM solutions

An online reputation management service refers to an act of shaping the brand's image and making it more visible across multiple digital platforms.This service helps a brand to monitor, influence and build a positive brand perception. It involves tracking online reviews, sharing positive reviews and maintaining a solid brand image in multiple online platforms.

Online reputation management services usually include content creation, social media engagement, search engine optimization, reputation tracking, review monitoring, content marketing and distribution, reputation repairing, brand publicity, and crisis management.

People's perception often defines a brand's reputation. People are more likely to shop from a brand they and others find worth trusting. Today, 60% of brands opt for review management services. These services help you track the reviews and remove the negative ones. Also, it lets you share positive reviews on social media. Remember, paying attention to customer’s perception always lead to brand success

We encourage your customers to write a review. With the help of streamline and automation technology, we make the review posting process more interesting. Furthermore, we have highly sophisticated online reputation management software, helping us in collecting the reviews from your valuable customers.

No, we never recommend writing the same reviews on multiple platforms. Such practices can impact reliability. Google’s search Engines often find these reviews duplicate and they can penalize you for committing such practices. Therefore, we do not advise you to follow this practice. Instead, we suggest you encourage your customers to leave a review in multiple sites.

To make the best out of online reputation management practice, you don’t always need to rely on customer data. Instead, you can simply focus on qualitative reviews given by your customer. Also, you can use the aggregate information to gain an idea about your customers’ preferences, likings and interests. This way you can utilize the best of ORM without violating your customers’ data related privacy.

Do not respond to a negative review aggressively. Using aggressive language to reply against a negative review can ruin your online reputation. And we are sure you don’t want that. Remember, a negative review can be removed if found abusive, misleading and aggressive. However, to do that you can simply request the online platform to remove it.